Tag Archives: warranty

NEWS

Ferrari extends PHEV battery warranty period to 16 years

Cars with plug-in hybrid (PHEV) systems can offer unique benefits to buyers still hesitant to purchase EVs, but one lingering nightmare for some users is the relatively expensive cost of battery replacement.

This concern is particularly pronounced when they choose to purchase high-performance models such as Ferrari and Lamborghini supercars.

For Ferrari owners, the Prancing Horse brand now offers two extended warranty plans for PHEV models such as the SF90 Stradale, SF90 Spider, SF90 XX Stradale, SF90 XX Spider, 296 GTB, and 296 GTS.

The two plans in question are the Warranty Extension Hybrid and Power Hybrid, targeting Ferrari owners who want to maintain the performance and excellence of their hybrid sports cars over time.

 

 

The Warranty Extension Hybrid plan offers a warranty period of up to eight years of ownership, during which high-voltage batteries will be replaced at no additional cost.

Meanwhile, the Power Hybrid plan is a long-term plan that covers all main components, including the hybrid system, from the eighth to the sixteenth year.

This means that if the PHEV battery pack encounters issues in the sixteenth year, it will also be replaced free of charge.

 

 

Interestingly, in the future, supercar PHEV Ferrari owners may be able to enjoy much more advanced and sophisticated battery technology.

According to Ferrari, problematic high-voltage batteries will be replaced with new components that promise the same or even better performance than the original battery.

This long-term plan can also be transferred to any subsequent owner who purchases the supercar after the original owner sells it.

Ferrari also explains that this new plan is available for any supercar no longer covered under the original manufacturer’s warranty, but it requires a thorough technical inspection.

TIPS

Got a lemon car? Here’s what you can do through consumer tribunal

60 Comments

IT can be frustating when our newly purchased car still smells like a store and is already problematic. To worsen the situation, if the manufacturer or sales representative refuses to take responsibility, we feel like “rubbing salt into the wound.”

Do not worry, do not feel alone. Did you know that you can actually report or file a claim with the Consumer Claims Tribunal?

Many may have heard about this tribunal, but do they know how to actually file a claim? As consumers or buyers, we have our own rights under the law.

So in this article, let’s look at some frequently asked questions about the consumer tribunal and how you can assert your rights as an aggrieved buyer.

The objective of the Consumer Claims Tribunal, according to the Ministry of Domestic Trade and Consumer Affairs website, is as follows:

  1. To provide an alternative forum to the civil court for consumers to make compensation claims related to goods or services affordably, easily, and quickly.
  2. To hear and adjudicate claims freely, fairly, and impartially.
  3. To develop laws regarding consumer protection.

How do you make a claim if the car or product you bought has issues that are not your fault? There are two ways, either personally go to any Consumer Claims Tribunal counter nationwide, or file online through the portal https://ttpm.kpdn.gov.my. Each application filed will incur a fee of RM5.00.

According to the website, the tribunal has the authority to hear:

  1. Claims for compensation for purchases of goods and services allowed under the tribunal’s jurisdiction as specified under Act 599;
  2. Claims with amounts not exceeding RM50,000.00; and
  3. Claims accrued within three years from the claim.

Does the tribunal have legal authority to investigate consumer complaints? The Consumer Claims Tribunal does not have the legal authority under Act 599 to act on any complaints. The tribunal is an alternative forum to the civil court for consumers to bring compensation claims against sellers/manufacturers and service providers for purchases allowed under Act 599.

What is a judicial review? Every award made by the Tribunal under subsections 112(2) and 107(3) of Act 599 is final and binding on all parties to the proceedings as stated under section 116 of Act 599. However, parties dissatisfied with the tribunal’s award may apply for a Judicial Review at the High Court.

We hope the information we have shared can help you to some extent if you are facing consumer issues. Let’s fight for our rights as consumers together!